FAQs

Q?

Will I see a proof?

A.

Yes, you will receive a proof before it goes to print. The order includes only one outfit style. If you choose to use another one after the proof is sent and additional artist fee of $50 will incur.


The Snooty Pups reserve the right to use a photo of your piece in my advertising, but I will not use any identifying information.

Photos and Designs Copyrighted by The Snooty Pups 2015-2017

Q?

Image Specifications

A.

How will I know if my image is good?

First I ask that you follow the specifications here:

I will not accept images that do not follow the guidelines.

Please before sending me your image. Drop it into your browser. If you can zoom in on it twice it should be big enough. Look at it at 100%. If it is grainy it will not work. Screen grabs will work. 

Mouths need to be closed.

Q?

How do I get a image to you?

A.

First I ask that you follow the specifications here:

Once you have follow those specifications attach the image witfollowede order. You will see an upload button to the right.
I will let you know which one is best for the style you picked.

Q?

Quality of Product?

A.

I have made sure and picked the best paper, poster & canvas for you. But if you are not happy... I will try to make it right. This is my promise. PLEASE let me know ASAP.

Q?

Returns

A.

You don't take returns and I am worried I won't like the product.

I understand. Because these are custom designed products it is hard to have a return policy. I have put a couple safe guards in place to make sure you are happy.

  1. We both agree on the image I use.
  2. I send you a proof of the project. You can tweak it as needed.
  3. I have listened to my customers on what they like and don't like about the print products and have picked the best quality canvas, paper and posters.

You are in the process from A to B. So you know exactly what you are going to get before you get it.

Note:
If I feel the project is not working out I will refund your money.

Q?

Office Hours

A.

8:00-5:00 M-F and Closed On Holidays.

I will answer all question between business hours.
If it is the Holiday I will answer your questions the business day after the holiday.

Q?

Do I get to see other outfits with my pet proof?

A.

No. The order includes only one outfit style. If you choose to use another outfit or image after the proof is sent and additional artist fee of $50 will incur.

Q?

What if I change my mind on which dog picture after I get the proof?

A.

If you would to change the dog picture after you get your proof. I am more than willing to do that. I will need to charge you a $50 artist fee as it takes quite a bit of time to create another one-of-a-kind piece.

Q?

What if I decide to change the outfit after I’ve seen a proof?

A.

After seeing your proof and you've decided that you saw another outfit that you would like. I am more than willing to change out the outfit. A $50 artist fee will incur. Due to the fact that it takes quite a bit of time to make a these one-of-a-kind art pieces.

Q?

Returns & exchanges

A.

I gladly accept cancellations
Request a cancellation within: 6 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.

Q?

Payment options

A.

Secure options:

Q?

Shipping & Production

A.

It takes 1-3 for Art Productions.

***This starts after I get the correct image from you.***
2.5-3 weeks production+delivery time

-PRINT PRODUCTION varies based on materials:
Canvas Production: 5-9 Business Days
Giclee Prints: 3-4 Business Days
Posters: 3-4 Business Days

-SHIPPING TIME:
Canvas: 5-8 Business Days
Giclee Prints: 3-4 Business Days
Posters: 3-4 Business Days

In General:
Prints and Poster get there quicker.
Canvas takes longer because the production time takes longer.
Expect 3 extra days for framing of canvas.

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